Fortanix support web portal:
It offers extensive product documentation, access to knowledge base and other helpful information.
Customers may create cases at any time by entering a case on the support website at https://support.fortanix.com.
You can create a support account by self-registering at https://support.fortanix.com
If you require emergency assistance, please contact us online or call support at 1-833-817-7300 (Int'l: 1-650-265-2403).



The Fortanix Support Program allows organizations to achieve their data security goals more quickly and helps create a proactive cybersecurity strategy, enabling organizations to tap into the expertise of Fortanix support engineers and development teams.
Definition of Severity Levels and Targeted Initial Response
Priority levels |
Description |
Response Time |
---|---|---|
Priority 1 | Fatal: Critical production down issue affecting all users, including system unavailability or data integrity issue with no workaround available. | 30 min (24x7) |
Priority 2 | Severe Impact: Major production system functionality impacted or significant performance degradation. Problem is persistent and impacts many users and no reasonable workaround is available. | 2 Hours (24X7) |
Priority 3 | Degraded Operations: Service is operational but partially degraded and an acceptable workaround exists. Performance issue or functionality bug impacting some but not all users | 8 Hours (business hours) |
Priority 4 | Minimal Impact: Minor problem not impacting service functionality, enhancement request, or documentation request | 2 business days |