Fortanix Support Program

A proactive approach to data security

Robust data security requires proactive approach. It’s critical for customers to maintain and constantly update the platform to ensure continued and optimal product performance. A quick response mechanism is critical for effective maintenance, updates, and to enable security teams with the day to day functioning of the platform.

icon24/7 support helps organizations to constantly evaluate and improvise on key focus areas like data governance, roles, authentication, and controls and helps stay current and always be on guard.

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icon24/7 support helps organizations to constantly evaluate and improvise on key focus areas like data governance, roles, authentication, and controls and helps stay current and always be on guard.

Benefits

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Stay current and always be on guard

Stay current and always be on guard

Optimal product performance requires 24/7 access to the latest software updates, fixes, and new feature releases. This allows an organization’s data security framework to stay current and always be on guard against data breaches and malicious attacks.
Adopt a proactive approach to data security

Adopt a proactive approach to data security

24/7 support helps organizations to constantly evaluate and improvise on key focus areas like key lifecycle management, data governance, roles, authentication, and controls thereby helping with a proactive approach to data security and not reactive.
Maximize employee productivity

Maximize employee productivity

Employee productivity can be maximized with immediate guidance and support from Fortanix subject-matter experts.
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Support Program Highlights

All customers receive standard support as part of their subscription​.
All customers receive standard support as part of their subscription​.
All customers get access to software updates and patches via the support portal​.
All customers get access to software updates and patches via the support portal​.
All customers get access to our knowledge portal and Slack community.
All customers get access to our knowledge portal and Slack community.
Premium support customers can access support services 24 hours per day, 7 days per week.
Premium support customers can access support services 24 hours per day, 7 days per week.
Premium support customers also get access to configuration assistance and advanced hardware replacement.
Premium support customers also get access to configuration assistance and advanced hardware replacement.
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Customer Support Plans

Features

Coverage Hours

Standard

Mon –Fri 8am-6pm
(Customer local time)

Premium

24x7x365

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Online Case Submission check icon check icon
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Slack Community Support check icon check icon
24x7 Critical Access cross icon check icon
24x7 Non-Critical Access cross icon check icon
Advanced Hardware Replacement cross icon check icon