Fortanix Customer Success

Always-on support across the customer lifecycle

Download Solution Brief

Fortanix Customer Success

When it comes to cybersecurity there are millions of jobs unfulfilled and this problem gets acute with encryption and key management as more specialized skills are required. Due to the serious shortage of skills and trained personnel, it is becoming increasingly hard for enterprises to derive the best value out of their newly acquired data security solutions and are struggling to deploy the right security processes. At the same time, there has been a continuous uptick in data breaches and time to resolve security incidents has been increasing. The data security challenge for enterprises has now compounded.

We understand these challenges faced by your enterprise. And that is why we have devised Fortanix Services to help our customers solve these challenges and create cyber resilience across their organization. Right from planning, deployment, and implementation (PDI) to offering ongoing optimization and support, we cover entire customer lifecycle. Your business is of great value to us and we are committed to providing you with the entire range of services to succeed in this project.

Fortanix Services Methodology:Services offered across customer lifecycle

Step 1: Planning, Deployment, and Implementation

PLANNING, DESIGN & DEPLOYMENT ASSISTANCE

  • DSM Deployment Service
  • Additional Cluster Deployment Services

IMPLEMENTATION ASSISTANCE
(specific use case implementation)

TRAINING ASSISTANCE

  • DSM Basic Training
  • Advanced Training

Step 2: Operate

SUPPORT PROGRAM

  • Standard Support
  • Premium 24x7 support―1 year
  • Premium 24x7 support―3 year

Step 3: Optimize

TECHNICAL ACCOUNT MANAGER ASSISTANCE (TAM SERVICE)

  • Technical Account Manager ― Enterprise
  • Technical Account Manager ― Professional
  • Technical Account Manager ― Essentials

Key Benefits

  • Training that helps your personnel become cybersecurity experts.
  • Delivered by our experts reducing risk and faster time-to-value.
  • Best practice deployment and recommendations to mitigate risks, increase performance and maximize business value.
  • Includes knowledge transfer and As-Built documentation.
  • Designed to provide proactive support. Assigned a designated pool of Customer Success Engineers.
  • Optimize performance of your solution to its highest capability.
  • Get strategic view on new features, roadmap helping you adopt new technology faster.

What we offer: Scope of services

  1. DSM DEPLOYMENT PACKAGE
    The package is designed to help customers get started with Fortanix Data Security Manager and get to understand the best practices, test, and validate the deployment.
    • Requirements gathering/solution workshop, and assistance with project planning.
    • Recommendation for design architecture best practices.
    • Cluster Deployment & Configuration.
    • First cluster in same Region deployment. Includes training.
    • Test and Validation of the Deployment.
    • Additional cluster service (Per additional cluster and Region deployment)
  2. IMPLEMENTATION PACKAGE
    Impplementation package is designed to help our customers get started with Fortanix solution and get the required assistance to customize and deploy based on their IT environment and custom use cases.
    • Requirements gathering/solution workshop, and assistance with project planning.
    • Recommendation for design architecture best practices.
    • Cluster Deployment & Configuration.
    • Test and Validation of the Deployment.
    • Provide As-built documentation with architectural diagrams, configuration, and test results.
    • Support customers on a specific use case and/or includes custom development.
    • Typical use cases include Transparent Database Encryption, Secrets Management, Tokenization, Code Signing.
    • Post deployment support for 2 weeks.
    • Includes Basic training
    • Priced as a fixed-price service, based on number sites.
    • Implementation and Integration Services are also offered on a daily rate.
  3. TRAINING PACKAGE
    We equip your personnel with the skills and expertise required to manage the Fortanix platforms on a day-to-day basis and above all, train them to become cybersecurity experts. Package includes 1- day Basic and 2-day advanced training.
    • BASIC TRAINING
      • Introduction to DSM
      • Understand the different security objects, policy coverage and configurable options such as Single Sign-On and Syslog integration
      • Price as a fixed price

    • ADVANCED TRAINING
      • Concepts Integrator
      • Learn how DSM integrates with the entire encryption stack.
      • Hands-on labs on integrating with Cloud KMS and Cloud native technologies.
      • Learn how to integrate with database and other native technologies.
      • Advanced Administration and a lot more!

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