Support Program Highlights
All customers receive standard support as part of their subscription.
All customers get access to software updates and patches via the support portal.
All customers get access to our knowledge portal and Slack community.
Premium support customers can access support services 24 hours per day, 7 days per week.
Premium support customers also get access to configuration assistance and advanced hardware replacement.


Customer Support Plans
FeaturesCoverage Hours |
StandardMon –Fri 8am-6pm |
Premium24x7x365 |
---|---|---|
Access to Knowledge Portal | ||
Online Case Submission | ||
Telephone Case Submission | ||
Slack Community Support | ||
24x7 Critical Access | ||
24x7 Non-Critical Access | ||
Advanced Hardware Replacement |