Stay current and always be on guard
Optimal product performance requires 24/7 access to the latest software updates, fixes, and new feature releases. This allows an organization’s data security framework to stay current and always be on guard against data breaches and malicious attacks.
Adopt a proactive approach to data security
24/7 support helps organizations to constantly evaluate and improvise on key focus areas like key lifecycle management, data governance, roles, authentication, and controls thereby helping with a proactive approach to data security and not reactive.
Maximize employee productivity
Employee productivity can be maximized with immediate guidance and support from Fortanix subject-matter experts.
Support Program Highlights
All customers receive standard support as part of their subscription.
All customers get access to software updates and patches via the support portal.
All customers get access to our knowledge portal and Slack community.
Premium support customers can access support services 24 hours per day, 7 days per week.
Premium support customers also get access to configuration assistance and advanced hardware replacement.
Customer Support Plans
Mon –Fri 8am-6pm
|Access to Knowledge Portal|
|Online Case Submission|
|Telephone Case Submission|
|Slack Community Support|
|24x7 Critical Access|
|24x7 Non-Critical Access|
|Advanced Hardware Replacement|